Terms of Service

Clawback Labs

Last Updated: May 2026

1. Agreement to Terms

By accessing and using clawbacklabs.com and the services offered by Clawback Labs ("Company," "we," "us," "our," or "Service"), you agree to be bound by these Terms of Service. If you do not agree to abide by the above, please do not use this service.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Clawback Labs' website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display
• Attempt to decompile or reverse engineer any software contained on the website
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server
• Attempt to gain unauthorized access to any portion of the website

3. Disclaimer of Warranties

The materials on Clawback Labs' website are provided on an 'as is' basis. Clawback Labs makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

4. Limitations of Liability

In no event shall Clawback Labs or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Clawback Labs' website, even if Clawback Labs or an authorized representative has been notified orally or in writing of the possibility of such damage.

5. Accuracy of Materials

The materials appearing on Clawback Labs' website could include technical, typographical, or photographic errors. Clawback Labs does not warrant that any of the materials on its website are accurate, complete, or current. Clawback Labs may make changes to the materials contained on its website at any time without notice.

6. Audit Service Terms

6.1 Service Description

Clawback Labs provides vendor invoice auditing services. We compare your submitted vendor invoices against your signed contracts to identify discrepancies.

6.2 Contingency Fee Model

• Service fee: 15% of identified overcharges only
• Payment: Due within 30 days of recovery or upon receipt of vendor credit
• No recovery: No fee is charged
• You are responsible for negotiating and processing recovery with vendors

6.3 What We Provide

• Line-by-line invoice-to-contract comparison
• Identification of rate mismatches, missing discounts, duplicate charges
• Professional audit report with evidence and source citations
• Delivery within 48 hours of document receipt

6.4 What We Do NOT Provide

• Legal advice or interpretation of contract language
• Tax advice or financial planning guidance
• Direct vendor negotiation or recovery collection
• Guaranteed results or recovery amounts
• Warranties regarding accuracy of findings

6.5 Your Responsibilities

• You are responsible for accuracy of documents submitted
• You conduct independent review of all findings
• You are responsible for vendor communication and recovery
• You are responsible for verification of findings before taking action
• You are responsible for tracking and reporting recovered amounts

7. Engagement Process

7.1 NDA Requirement

Before submitting documents, you must sign a mutual NDA. The Company will provide an NDA template.

7.2 Document Submission

• Documents may be submitted via encrypted email or password-protected cloud link
• Accepted formats: PDF, CSV, Excel, JPG (scanned documents)
• Maximum audit scope: 12 months of invoices per engagement

7.3 Processing Timeline

• Receipt acknowledgment: Within 24 hours
• Initial report: Within 48 hours of document receipt
• Final report: Within 72 hours upon request for revisions

7.4 Findings Categories

Reports distinguish between:

• Confirmed findings: Deterministic matches with zero false positives
• Review required: LLM-identified items for your verification

8. Data Handling & Deletion

8.1 Data Processing

Your documents are processed through AWS Bedrock infrastructure. No data is used to train AI models or retained in logs.

8.2 Deletion Timeline

All documents are permanently deleted within 48 hours of report delivery.

8.3 Deletion Confirmation

You receive written confirmation of deletion including:

• Date and time of deletion
• List of deleted files
• Confirmation of permanent removal

8.4 Report Retention

Unless you request deletion in writing, we retain audit reports for your reference. Reports are your property.

9. Confidentiality

9.1 Your Data

Your submitted documents are confidential. We do not:

• Share findings with third parties
• Use your data for marketing
• Disclose vendor relationships
• Retain documents beyond 48 hours

9.2 Our Work Product

The audit report is your confidential property.

9.3 Mutual Confidentiality

Both parties agree to maintain confidentiality of engagement terms and findings.

10. Limitation of Liability

10.1 Maximum Liability

Clawback Labs' total liability is limited to the contingency fee paid or payable in the engagement.

10.2 Excluded Damages

In no event shall Clawback Labs be liable for:

• Indirect damages
• Consequential damages
• Lost profits
• Lost data
• Business interruption
• Vendor disputes or claims
• Accuracy of findings

10.3 Basis of Liability

This limitation applies whether liability is asserted on the basis of contract, tort, strict liability, or any other theory.

11. Disclaimer of Professional Advice

11.1 Not Legal Advice

This service is NOT legal advice. Clawback Labs does not provide legal interpretation or counsel. Consult an attorney for legal matters.

11.2 Not Tax Advice

Recovered amounts may have tax implications. Consult a tax professional regarding tax treatment of recoveries.

11.3 Not Financial Advice

This service is not financial or accounting advice. Consult your accountant regarding financial reporting.

12. Indemnification

You agree to indemnify and hold harmless Clawback Labs, its owners, employees, and agents from any claim, demand, or damage arising from:

• Your use of the service
• Your violation of these terms
• Your breach of applicable law
• Your submission of inaccurate documents
• Your vendor negotiations or disputes

13. No Warranties

13.1 Service Warranty Disclaimer

CLAWBACK LABS MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING:

• Accuracy of audit findings
• Completeness of discrepancy identification
• Recovery success or amounts
• Vendor cooperation or response
• Suitability of the service for your needs

13.2 AS-IS Service

The audit service is provided "as is" without warranty of any kind.

14. Intellectual Property

14.1 Our IP

Clawback Labs retains all rights to our methodology, tools, and processes.

14.2 Your IP

You retain ownership of all documents you submit and the audit report you receive.

15. Termination

15.1 Right to Terminate

Clawback Labs reserves the right to terminate or refuse service at any time for any reason.

15.2 Upon Termination

• All submitted documents are deleted
• Outstanding fees (if any recovery occurred) remain due
• Engagement ends immediately

16. Modifications to Service Terms

Clawback Labs may revise these terms at any time without notice. By continuing to use the service, you agree to be bound by the revised terms.

17. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India, and you irrevocably submit to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu.

18. Dispute Resolution

18.1 Informal Resolution

Before pursuing legal action, both parties agree to attempt good-faith resolution through direct communication.

18.2 Jurisdiction

Any legal action shall be brought exclusively in the courts of Chennai, Tamil Nadu, India.

19. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.

20. Entire Agreement

These Terms of Service constitute the entire agreement between you and Clawback Labs regarding the service and supersede all prior agreements, understandings, and negotiations.

21. Contact Information

For questions regarding these Terms of Service:

Clawback Labs

Email: nishanth@clawbacklabs.com

Website: clawbacklabs.com

These Terms of Service are provided for general information. For legal counsel, consult an attorney in your jurisdiction.